Happy New Year! We are pleased to announce this year, we will be introducing a new look quarterly report for all management and support clients.
The new M2 Computing Client Service report is designed to give you a clearer picture of your IT performance each quarter. It includes an analysis summary of new and completed tickets, SLA first response, SLA resolution compliance and ticket performance by employee. The report will also enable us to maintain the high level of service we provide and highlight any areas which may require attention.
Greg Roffe, Managing Director at M2, comments ‘We have introduced this new look report to show an in depth view and analysis of how M2 are performing and delivering our support service in an easy to digest format.’
For further information about the new report, please get in touch on 01293 871971.
[themecolor]M2 also welcomes Erika Chitty…[/themecolor]
We are pleased to announce the new arrival of Erika Chitty joining M2 Computing this month.
Erika joins us to support the team as an Operations & Sales Support Administrator. Erika has a strong background in a number of sales support roles in the technology industry and always lights up the office with a big smile. Outside of the office, Erika has an artistic flair for natural life painting and dotes on her pet bearded dragon called Frankie.