M2 Assist – IT Support
Complete peace of mind
As specialists in providing IT support to small and medium sized businesses, we know what’s important to you.
We provide a fully managed IT support service
Utilising our in-depth knowledge and technology expertise we concentrate on managing your IT systems, rather than waiting for things to go wrong. Our proactive approach bolstered with leading edge IT automation tools, allows us to stay one step ahead.
When things don’t go to plan
You want someone there to put things right when they do go wrong – to take the problem away before you get distracted from more productive activities. And to do it at a reasonable price. We don’t think that’s too much to ask, which is why we put together M2 Assist.
We begin with an audit of your existing systems before any contract is agreed, so we all know what we’re dealing with. Having established exactly what you need, we’ll shape a support contract to your specific business. So you can rest assured that you won’t be paying for support you don’t need but you will be covered for what you do need.
What do I get with M2 Assist?
- Systems audit to shape the package to your business needs
- Support Help Desk, with secure remote support or an engineer on-site if necessary
- Systems monitoring and alerting by proactively analysing your hardware, software and network
- System & Security patch management
- Application monitoring
- Security monitoring
- Back-up and server disaster recovery
- Remote monitoring and management
- Sun up and sun down checks
To find out more, please get in touch to speak to a member of our team.